User Research

How well do you understand your users? Battelle can help you find the insights you need to make effective decisions for product strategy, design and development. Our experienced user research teams know how to use a variety of human centric design methods to illuminate the needs, desires and challenges of your users and the context in which they operate, and translate that understanding into meaningful design recommendations.

We can help you:

  • Identify areas of opportunity within a market
  • Gather information about target users and their environments 
  • Inform product enhancements for an existing device 
  • Understand and solve issues related to use errors, customer service complaints, poor compliance or low market acceptance 

We translate user research data into clear, understandable, actionable deliverables that will help you make effective design and development decisions.

Better Understanding Leads to Better Products

At Battelle, we speak the language of your users in addition to the language of your designers and engineers to bridge the divide between user experience and product design. We have the design and engineering expertise on staff to truly understand the product implications uncovered by user research and to translate our insights into realistic product recommendations.    

Good products start with a thorough understanding of the user and their environment. An investment in early contextual and exploratory research pays for itself many times over through increased product acceptance, reductions in the rate of  use errors and product recalls, and faster development timelines. Identifying user needs and requirements up front can help you “get it right the first time” and avoid costly changes later in the development cycle. 

researcher studying a person using virtual reality

Our Research Services

User Research

  • Formative Research
  • Cognitive Walkthroughs
  • Hazard Analysis
  • Risk Analysis
  • Heuristic Analysis

Contextual Observation

  • Job/Task/Workload Analysis
  • User/Use Environment Profiles
  • Ethnography

Ergonomic Evaluations

  • Human Figure Modeling
  • Mathematical Modeling/Performance
  • Anthropometric Analyses